Thistle has 41 hotels nationwide, many in city-centre locations catering to business and leisure customers. Maintaining high standards while keeping an eye on costs is crucial. The Dyson Airblade™ hand dryer was a natural fit.
Thistle first trialled the Dyson Airblade™ hand dryer at its London Victoria hotel. It was so successful, a group-wide demonstration was held soon after at Brighton Thistle. Managers and staff had a chance to discover how user-friendly, efficient and hygienic the Dyson Airblade™ hand dryer is. With the group keen to modernise its facilities, it made a lasting impression, particularly with Kevin Melbourne, Manager of Cheltenham Thistle.
Six months later, Cheltenham Thistle had five Dyson Airblade™ hand dryers installed. “For us, the impact on the customer in an area as important as the public washrooms was crucial,” explains Melbourne. “The modern look and efficiency of the Dyson Airblade™ hand dryer is representative of the customer service we offer our guests.”
The Dyson Airblade™ hand dryers have been equally well received by the hotel guests. Many comment to the staff just how effective they are. It’s a response that’s been heard many times across the entire Thistle estate – eight hotels now have Dyson Airblade™ hand dryers installed.