“Since the Dyson Airblade™ hand dryer has been installed, customers are getting their friends in to see what they’ve just experienced. It’s the most talked about thing in the pub, apart from the beer. “

Dan Pollard,
Bar Assistant, Cock & Hen pub

The Cock & Hen public house is in Fulham, London. It’s part of the Capital Pub Company, which owns the largest independent estate of predominantly freehold, free-of-tie pubs in London.

The challenge

Wanting to improve the pub experience for his locals, Cock & Hen pub operator, Scott Collins, set about a complete refurbishment. A big part of the plan was to improve the bathroom facilities – often a part of the customer experience that lets many pubs down. Conventional hot air hand dryers had been installed in the pub’s bathrooms before, but Scott was looking for a different hand drying solution that worked properly and had more of a wow factor.

The solution

After experiencing the Dyson Airblade™ hand dryer for himself, Scott decided to install the hand dryer in the Cock & Hen’s bathrooms. Not only would its unusual design be a talking point for customers, it was also much more functional and energy-efficient. A ten second dry time also meant customers wouldn’t have to dry their hands on their clothes – giving customer satisfaction a boost and helping the pub stand out from the crowd.

The results

Staff and customers have been extremely impressed with the Dyson Airblade™ hand dryer. “It’s become a big talking point for the locals,” comments Pub Manager Phil Sutton. “It has also attracted interest and intrigue from Pub Managers across the Capital Pub Company – all wanting to know if they can have them installed in their venues,” he adds.

The Capital Pub Company PLC