Welcome Break is one of the UK’s largest independent motorway service operators. Its 4,500 staff annually provide world-class hospitality to 80 million visitors. High-quality washroom facilities are a fundamental part of the services they offer. To give customers a positive experience, washrooms need to be clean, fully functional and quick to use.Hand drying had previously presented problems. The hand dryers in Welcome Break washrooms were slow, expensive to run and needed considerable maintenance. To make improvements, the unreliable hand dryers were replaced with Dyson Airblade V hand dryers. Senior Unit Business Manager, Tracy Pollard, is responsible for the Leicester Forest East site, “We decided to use Dyson Airblade V hand dryers to improve on the speed, less maintenance work is involved and they’re more hygienic.”For Property and Safety Manager Simon Peene, the slowness of the previous hand dryers was a considerable drawback, “We’d just get this backlog of people wanting to dry their hands – if they bothered to dry their hands at all.”Because Dyson Airblade™ hand dryers are the fastest, most hygienic hand dryers, Welcome Break customers are now able to dry their hands in 10 seconds using HEPA-filtered air. Simon Peene explains how this will improve both customer satisfaction and crowd management, “With a 10 second dry time, as opposed to 18-20 seconds, we’re going to reduce queues at our peak times.”With all these advantages, Purchasing Coordinator Natalie Baxter says the decision to upgrade to Airblade™ technology was a simple one to make, “We just wanted to improve the washroom experience for our customers.
4 stare because of price, it’s very expensive. On the one day of summer it did alright on the blowing cool air around the average size room, much better than a normal fan. It does heat the room faster on the hot air blow. We have had a few cool evenings of late and the AM05 heats the room in a few minutes. I like this machine and would recommend it to anyone, Shame about the heavy price.
By Jim Delderfield
Although a bit on the expensive side and excellent product and works very well. Pleased and satisfied with this one!
By Mike Perkins
love this fan/ heater. quiet, yet effective and occupies a small amount of space. Delivery was advised as the 18th but i actually received it on the 16th, cant beat that.
This small machine really does warm the air quickly, it’s very portable and manageable especially having a remote control. As we don’t have central heating it really makes a difference.
So far I have only used the AM05 Hot &Cool for occasional heating. At this it is very good as you can heat a narrow or wide beam so I expect it to be cheaper than other heaters which essentially heat the whole room
By Alan Harding
we love it dose all it says would recommend it to all my friends and family a bit over priced
By Neil M
Although we haven’t used the Heat function in anger yet the cooler is fantastic. Quickly cools the room, looks good and safe – would recommend.
By Alan D Kennington
Although a bit on the expensive side, this fan is pleasantly quiet when in use and it is also quite compact.
By L.R. Ferrier
The fan is very much admired by […]
Thistle has 41 hotels nationwide, many in city-centre locations catering to business and leisure customers. Maintaining high standards while keeping an eye on costs is crucial. The Dyson Airblade™ hand dryer was a natural fit.
Thistle first trialled the Dyson Airblade™ hand dryer at its London Victoria hotel. It was so successful, a group-wide demonstration was held soon after at Brighton Thistle. Managers and staff had a chance to discover how user-friendly, efficient and hygienic the Dyson Airblade™ hand dryer is. With the group keen to modernise its facilities, it made a lasting impression, particularly with Kevin Melbourne, Manager of Cheltenham Thistle.
Six months later, Cheltenham Thistle had five Dyson Airblade™ hand dryers installed. “For us, the impact on the customer in an area as important as the public washrooms was crucial,” explains Melbourne. “The modern look and efficiency of the Dyson Airblade™ hand dryer is representative of the customer service we offer our guests.”
The Dyson Airblade™ hand dryers have been equally well received by the hotel guests. Many comment to the staff just how effective they are. It’s a response that’s been heard many times across the entire Thistle estate – eight hotels now have Dyson Airblade™ hand dryers installed.