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Welcome Break Airblade V – Case Study

Welcome Break is one of the UK’s largest independent motorway service operators. Its 4,500 staff annually provide world-class hospitality to 80 million visitors. High-quality washroom facilities are a fundamental part of the services they offer. To give customers a positive experience, washrooms need to be clean, fully functional and quick to use.Hand drying had previously presented problems. The hand dryers in Welcome Break washrooms were slow, expensive to run and needed considerable maintenance. To make improvements, the unreliable hand dryers were replaced with Dyson Airblade V hand dryers. Senior Unit Business Manager, Tracy Pollard, is responsible for the Leicester Forest East site, “We decided to use Dyson Airblade V hand dryers to improve on the speed, less maintenance work is involved and they’re more hygienic.”For Property and Safety Manager Simon Peene, the slowness of the previous hand dryers was a considerable drawback, “We’d just get this backlog of people wanting to dry their hands – if they bothered to dry their hands at all.”Because Dyson Airblade™ hand dryers are the fastest, most hygienic hand dryers, Welcome Break customers are now able to dry their hands in 10 seconds using HEPA-filtered air. Simon Peene explains how this will improve both customer satisfaction and crowd management, “With a 10 second dry time, as opposed to 18-20 seconds, we’re going to reduce queues at our peak times.”With all these advantages, Purchasing Coordinator Natalie Baxter says the decision to upgrade to Airblade™ technology was a simple one to make, “We just wanted to improve the washroom experience for our customers.  
By |October 21st, 2013|Case studies|0 Comments

Some Dyson Hot & Cool Fan Reviews

By Fred 4 stare because of price, it’s very expensive. On the one day of summer it did alright on the blowing cool air around the average size room, much better than a normal fan. It does heat the room faster on the hot air blow. We have had a few cool evenings of late and the AM05 heats the room in a few minutes. I like this machine and would recommend it to anyone, Shame about the heavy price. By Jim Delderfield Although a bit on the expensive side and excellent product and works very well. Pleased and satisfied with this one! By Mike Perkins love this fan/ heater. quiet, yet effective and occupies a small amount of space. Delivery was advised as the 18th but i actually received it on the 16th, cant beat that. By Jan This small machine really does warm the air quickly, it’s very portable and manageable especially having a remote control. As we don’t have central heating it really makes a difference. By G-dad So far I have only used the AM05 Hot &Cool for occasional heating. At this it is very good as you can heat a narrow or wide beam so I expect it to be cheaper than other heaters which essentially heat the whole room By Alan Harding we love it dose all it says would recommend it to all my friends and family a bit over priced By Neil M Although we haven’t used the Heat function in anger yet the cooler is fantastic. Quickly cools the room, looks good and safe – would recommend. By Alan D Kennington Although a bit on the expensive side, this fan is pleasantly quiet when in use and it is also quite compact. By L.R. Ferrier The fan is very much admired by […]
By |August 12th, 2013|Reviews|0 Comments

Thistle Hotel Cheltenham Dyson Airblade Case Study

Thistle has 41 hotels nationwide, many in city-centre locations catering to business and leisure customers. Maintaining high standards while keeping an eye on costs is crucial. The Dyson Airblade™ hand dryer was a natural fit. The challenge Thistle first trialled the Dyson Airblade™ hand dryer at its London Victoria hotel. It was so successful, a group-wide demonstration was held soon after at Brighton Thistle. Managers and staff had a chance to discover how user-friendly, efficient and hygienic the Dyson Airblade™ hand dryer is. With the group keen to modernise its facilities, it made a lasting impression, particularly with Kevin Melbourne, Manager of Cheltenham Thistle. The solution Six months later, Cheltenham Thistle had five Dyson Airblade™ hand dryers installed. “For us, the impact on the customer in an area as important as the public washrooms was crucial,” explains Melbourne. “The modern look and efficiency of the Dyson Airblade™ hand dryer is representative of the customer service we offer our guests.” The results The Dyson Airblade™ hand dryers have been equally well received by the hotel guests. Many comment to the staff just how effective they are. It’s a response that’s been heard many times across the entire Thistle estate – eight hotels now have Dyson Airblade™ hand dryers installed. Thistle Cheltenham
By |April 9th, 2013|Case studies|0 Comments

The Royal Marsden NHS Foundation Trust Dyson Airblade Case Study

“Each Dyson Airblade™ hand dryer represents a saving on waste costs. In addition, public toilet areas are no longer cluttered with paper towels. “ Gary Burkill, Head of Facilities, The Royal Marsden NHS Foundation Trust The Royal Marsden was the first hospital in the world dedicated to cancer treatment and research into causes of the illness. Together with The Institute of Cancer Research, it forms the largest cancer care centre in Europe, helping more than 40,000 patients each year. The challenge The hospital wanted an improved hand drying solution for staff and visitors. One that would reduce expenditure on conventional paper towels and meet its stringent hygiene requirements. In a healthcare environment, it’s important for hands to be completely dry – wet hands more easily attract and spread bacteria. It also had to be easily incorporated into the hospital’s cleaning schedule and address concerns about not providing paper towels as a drying option. The solution During a trial period in public bathroom areas, the Dyson Airblade™ hand dryer received immediate positive feedback. Significant ‘control of infection’ advantages were identified over traditional hot air hand dryers and paper towels. Hospital staff also noticed that toilets weren’t becoming blocked with paper towels, making the washroom safer and more hygienic. The results After the successful trial, 50 Dyson Airblade™ hand dryers have been installed in public and staff bathrooms throughout the hospital. A further 60 locations have been identified for installation across the hospital’s two sites. The Royal Marsden NHS Foundation Trust
By |April 9th, 2013|Case studies|0 Comments

National Museums Liverpool Dyson Airblade Case Study

“We wanted something that was contemporary, efficient and fitted our criteria for sustainability. The Dyson Airblade™ hand dryer seemed the natural choice. “ Ian Williams, Director of Estate Management, National Museums Liverpool National Museums Liverpool is a museums and galleries group. In 2010, its venues attracted over 2.5 million visitors. The Museum of Liverpool is the group’s latest attraction. Located on the city’s waterfront, the new 8,000m2 purpose-built building is the culmination of a £70m project. As part of the museum’s development, a hand drying solution was required that would fit the building’s sustainable approach. “At the Museum of Liverpool, we have installed a cutting-edge combined heat and power plant,” says Ian Williams, Director of Estate Management. “In terms of energy consumption, the way in which the Dyson Airblade™ hand dryer operates met our sustainability requirements.” Like the Dyson Airblade™ hand dryer, National Museums Liverpool also has a Carbon Trust accreditation. This means it is committed to further reducing its carbon footprint. Another reason that the machine appealed to the Estate Management team. “As a public sector organisation, there are requirements placed upon us to reduce our utility consumptions and our emissions,” adds Ian. “We don’t particularly want to use paper towels if we don’t have to for a number of reasons – cost, operational requirements and sustainability in terms of their purchase, use and recycling.” National Museums Liverpool installed the first Dyson Airblade™ hand dryers in February 2010, followed by a second batch in July 2011. A final installation is planned for the end of 2011. Ian and his team are more than pleased with the results: “In the simplest terms they do everything that we expected them to. They look good, they’re easy to clean and maintain, and they […]
By |April 9th, 2013|Case studies|0 Comments

The Gherkin Dyson Airblade Case Study

Standing at 180m, 30 St Mary Axe (a.k.a the Gherkin) is the second tallest building in the City of London. It has become part of the city’s famous skyline, and home to several major corporations – not to mention an award-winning restaurant on the top floor. “The building was designed with the environment in mind,” explains Associate Director, Jimmy Demetriou. “It uses natural ventilation, so we don’t have the air conditioning permanently on. And there’s 24,000 sq m of exterior glass, so we need very little lighting. But in our washrooms we were still using paper towels – expensive and carbon-intensive to manufacture.” In fact, paper towels were costing the building’s management over £40,000 every year. And, with a bathroom on each of the 34 levels, replenishing and collecting towels wasted man-hours and time. Despite recycling the waste paper, several of the building’s tenants asked Jimmy and his team to find an alternative hand drying method. “Our tenants set-out what they’d like – a hygienic hand dryer that worked quickly and used a low amount of energy,” says Jimmy. “The Dyson Airblade™ hand dryer was the only machine to match this criteria. We’ve now got a total of 68 units up and down the building.” The new technology has been well received by visitors and tenants alike. “We’re pleased with the result,” explains Jimmy. “Managing the facilities in a building as large as the Gherkin is difficult – anything that saves us time and money while fitting with the aesthetic of the building is great.” The Gherkin
By |April 9th, 2013|Case studies|0 Comments

The Capital Pub Company PLC Dyson Airblade Case Study

“Since the Dyson Airblade™ hand dryer has been installed, customers are getting their friends in to see what they’ve just experienced. It’s the most talked about thing in the pub, apart from the beer. “ Dan Pollard, Bar Assistant, Cock & Hen pub The Cock & Hen public house is in Fulham, London. It’s part of the Capital Pub Company, which owns the largest independent estate of predominantly freehold, free-of-tie pubs in London. The challenge Wanting to improve the pub experience for his locals, Cock & Hen pub operator, Scott Collins, set about a complete refurbishment. A big part of the plan was to improve the bathroom facilities – often a part of the customer experience that lets many pubs down. Conventional hot air hand dryers had been installed in the pub’s bathrooms before, but Scott was looking for a different hand drying solution that worked properly and had more of a wow factor. The solution After experiencing the Dyson Airblade™ hand dryer for himself, Scott decided to install the hand dryer in the Cock & Hen’s bathrooms. Not only would its unusual design be a talking point for customers, it was also much more functional and energy-efficient. A ten second dry time also meant customers wouldn’t have to dry their hands on their clothes – giving customer satisfaction a boost and helping the pub stand out from the crowd. The results Staff and customers have been extremely impressed with the Dyson Airblade™ hand dryer. “It’s become a big talking point for the locals,” comments Pub Manager Phil Sutton. “It has also attracted interest and intrigue from Pub Managers across the Capital Pub Company – all wanting to know if they can have them installed in their venues,” he adds. The Capital Pub […]
By |April 9th, 2013|Case studies|0 Comments

Stroud District Council Dyson Airblade Case Study

” We’re part of the Carbon Management Programme, so we’re always looking at ways to lower our environmental impact. The Dyson Airblade™ hand dryers help us meet central government targets. “ Rob Griffiths, Facilities Management Officer, Stroud District Council For Rob Griffiths, Facilities Management Officer with Stroud District Council, cutting down on waste and improving energy efficiency are crucial to meeting environmental targets. “We had been spending up to £3,500 per year on paper towels across 25 washrooms,” he explains. “And the old warm air hand dryers we had just weren’t efficient. They were taking up to 30 seconds to dry your hands, which, as you can imagine, wasn’t very energy-efficient.” Stroud District Council looked at a number of options for upgrading the hand drying facilities in their washrooms. “I’d heard of the Dyson Airblade™ hand dryer before,” says Rob, “and I first used one at a shopping centre in Bristol, so we arranged to trial two of them at our offices.” The trial went down well with council employees. “95% of our staff preferred the Dyson Airblade™ hand dryer to anything else we tried,” says Rob. “It dries your hands much faster, and the hygienic aspect is important too. We also liked the way Dyson gave us the option to purchase outright, which is what we generally prefer to do.” Of prime importance, though, was the reduction in carbon footprint offered by the Dyson Airblade™ hand dryer. “We’re part of the Carbon Management Programme,” explains Rob, “so we’re always looking at ways to lower our environmental impact. The Dyson Airblade™ hand dryers help us meet central government targets.” To support Stroud District Council in its efforts to reduce its carbon footprint, Dyson worked with the authority’s marketing team to produce co-branded […]
By |April 9th, 2013|Case studies|0 Comments

Salzburg Airport Dyson Airblade Case Study

“The introduction of the Dyson Airblade™ hand dryers is an important factor in our operational environment policy. “ Roland Hermann and Karl-Heinz Bohl, Managing Directors, Salzburg Airport Salzburg is the only airport in Austria to achieve International and European environmental certification. (EMAS and ISO 14.001) An important part of this successful environmental management is the Dyson Airblade™ hand dryer which dries hands in 10 seconds, draws just 1600 watts and removes over 99.9% of bacteria from the air before it reaches hands. Environmental management is an important topic for Salzburg airport, along with constantly improving service and managing cost. That means investing in new technology; protecting the environment and working towards a sustainable way of operating. “Time is a really important factor in the airport business. With the Dyson Airblade™ hand dryer we’re able to deal with large numbers of passengers quickly. The machine’s HEPA filter purifies air before it reaches hands – which also contributes to the hygiene of the washrooms,“ explains Managing Director Roland Hermann. The airport has recently installed 30 Dyson Airblade™ hand dryers in its arrivals, departures and offices. Prior to them, paper towels were used. But these created rubbish and needed staff to restock them. They also took up a lot of storage space and were expensive. By using Dyson Airblade™ hand dryers, 5.9 tons of waste paper have been saved from being thrown away. Not to mention the annual carbon emissions involved in their manufacture and supply. “Regarding environmental targets, as a dynamic business we’re really interested in sustainable technology that lowers costs and consumption of raw materials. This new hand drying system has exceeded our expectations and demonstrates good design, we’re saving large amounts of CO2 and it fits in well […]
By |April 5th, 2013|Case studies|0 Comments

Robert Wiseman Dairies Dyson Airblade Case Study

“We want to achieve zero landfill before 2010. Installing the Dyson Airblade™ hand dryer has cut tonnes of paper waste and costs less than a year’s supply of paper towels. “ Debbie Rusk, Environmental Officer, Robert Wiseman Dairies The new procurement facility in Bridgewater, Somerset is designed to lower environmental impact. Robert Wiseman Dairies process and deliver over 1.5 billion litres of milk a year. As one of the UK’s leading dairy companies, minimising environmental impact and maintaining exacting standards are key. For Environmental Officer, Debbie Rusk, that meant assessing every part of the business. “We wanted to replace paper towels in our production area. We examined a number of options and concluded that the Dyson Airblade™ hand dryer met our standards for milk processing – antibacterial casing, a HEPA filter and hands free operation.” The DEFRA Milk Roadmap was launched in 2008 – a government scheme to reduce energy and landfill waste from the dairy industry. “The Dyson Airblade™ hand dryers have helped us towards meeting initial targets,” adds Debbie. “They’re providing a significant cost saving and cutting our landfill volumes.” Robert Wiseman Dairies
By |April 5th, 2013|Case studies|0 Comments